Monarch Pools & Spas

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4.1

( 9 reviews )

Home Decor

Closed 09:00 AM - 05:00 PM See Hours

180 Furler St, Totowa, NJ 07512, United States

+1 9738-129-440

Introducing Monarch Pools & Spas, a trusted name in the world of luxurious aquatic experiences. With a focus on providing top-notch products and exceptional customer service, Monarch Pools & Spas strives to create a haven of relaxation and rejuvenation for its esteemed clientele. Renowned for their expertise in designing and installing exquisite pools and spas, Monarch Pools & Spas offers a wide range of customizable options to suit every individual's unique preferences and lifestyle. Combining innovation, craftsmanship, and attention to detail, the brand prides itself on delivering unparalleled quality to transform any outdoor space into a private oasis. With a commitment to customer satisfaction, Monarch Pools & Spas is dedicated to exceeding expectations and creating lasting memories for years to come. Discover the epitome of elegance and sophistication with Monarch Pools & Spas.

Amenities and More

Wheelchair-accessible entrance
Credit cards
Wheelchair-accessible car park
In-store shopping
Quick visit
Small business

Reviews

4.1/5

9 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Deanna bergstrom

March 22, 2024

We bought our above ground pool from them. Very informative and knowledgeable. Answered all of our questions and help us set up an installer. They are great with letting us know what we need to add with the water testing they do. All in all I recommend them 100%.

Ryan schaefer

March 22, 2024

These guys have been around forever and are a tremendous resource for pool knowledge. Special thanks to Jack who helped me on Saturday to figure out a small part I needed on a pool filter I've had for 14 years. The have everything you need, prices are fair and they really do go above and beyond to help you.

Amy wang

March 22, 2024

DO USE THIS COMPANY!!! HORRIBLE!! They installed a new liner. First they measured incorrectly. They had to order a new liner. Finally installed another liner after months go by. They installed a second liner and it floats immediately. They come back and reset the liner. It happens again right away. They tried to claim its rain run off and I have to pay them to come back. I called in and paid another company to reset the liner. Only to find out they covered on of the returns with the new liner. So basically I was pumping the pool water behind the liner You have to harass Dan to even call you back. Oh and Tom the owner is never available nor will he give you even his email. They are not a decent company. They will ruin your pool. They hire contractors to preform all their work. If I could leave less than one star I would.

Steve thompson

March 22, 2024

If I could give it 0 stars I would. The absolute worst customer service I have ever experienced. Good luck dealing with the owner if you are a female because he is a misogynist. Communication is poor, the employees all bad mouth each other and getting a straight answer out of any of them is next to impossible. If you can, choose a different pool store to do business with.

Jennifer barry

March 22, 2024

Horrible customer service, every time I spoke with Darlene she had attitude with me as if I were bothering her. In the beginning of the season I asked her on five separate occasions to give me a quote for a pump that was down in my spa, every time I mentioned it it was like the first time she heard it and never did wind up giving me a price. Two days ago they called to confirm my closing, I agreed and hung up, I then called back with one simple question and I heard her in the background saying Jesus I just talked to him. Darlene you made me feel like you don't want me as a customer so I won't be back.

Richard campbell

March 22, 2024

Horrible customer service! All these people want is your money!! My widowed Mother has been waiting since early May for her new pool liner, they had now problem taking her money, and week after week more excuses as to why they don't have it!!! Stop taking advantage of the elderly!!!!!! Run don't walk!! Use someone else!

Ehasan shawan

March 22, 2024

Johan arrived on time as scheduled as the spa tech and was very competent and in a short time diagnosed my problems and fixed my spa which now runs perfectly. Its nice to finally have any service person who really knows their stuff and he does and his assistant was very helpful as well. I will also not that Dave who sold me the spa is equally good and when I call with my issue he was happy to address it. So, the sales and service side really did their job which is why I am a repeat spa purchaser. Thank you both for a job well done.